My mom wanted to try out a new restaurant last night, Jungle George Grill in Goleta. IT WAS TERRIBLE.
Ordering did not go well. The girl had a really hard time. My mom wanted a burger that was normally with chicken, but she wanted meat instead. The lady never asked her how she wanted it cooked. My dad then ordered a bison burger, that seemed to go okay. I then ordered a turkey burger with guacamole and cheese. I happened to look at the top of the menu and saw it appeared to come with a ton of other toppings. I pointed up there, asked the girl if it came with all those things, and then told her I only wanted lettuce. I asked if they had mayonnaise and she said no, they only had home-made thousand island. What burger place doesn't have mayonnaise? I then also noticed you had a choice of buns, so I chose wheat. My mom then realized she wanted wheat and asked for wheat as well. The girl NEVER offered us a choice of buns. We also ordered two orders of fries. At the end of ordering, she said something about two waters. My dad said, "That's three waters, right?". She said yes.
A short time after we sat down, a lady (not the one who took our orders) brought out two waters and walked away. We weren't sure if she was coming back with a third, but she never did. The same lady then came to deliver our food. She put down my dad's burger no problem. But then, she said something about a plain chicken burger. Well, I had ordered a mostly plain turkey burger and my mom had ordered what started as a chicken burger but substituted beef. So no one know what burger this was. The lady then decided it was turkey and said I ordered it plain. Well, it had cheese on it so it wasn't plain. But, it was missing the guacamole and lettuce. So either they thought it was plain or they didn't. I kind of lost my cool with her at that point. She said it wasn't a big deal to fix the burger, but I also pointed out we had received two waters for three people. At this point she offered us a free soda to try to help, but I don't drink soda so not helpful! After we all had our burgers in front of us (my mom's didn't have a wheat bun but she had no desire to argue with them anymore), the lady asked us if we needed anything else. We said we wanted our fries. She said, "Oh, those are coming". Well, why would you ask people if they wanted anything else when they didn't even have all of their food yet????
So while the food was okay (not great by any means), wow, what a hassle. We will definitely never go back there and will tell people how terrible they are.